Policy
Refund/Return Policy
Last Updated: August 2026
At Harvey's Paws & Pieces ("HPP," "we," "us," or "our"), we want our customers to feel confident ordering food and products for their pets. If there is a problem with your order, please contact us and we will make reasonable efforts to make it right.
Unopened Products
Unopened and unused products in their original condition may be eligible for return within 30 days of delivery. Please contact Harvey's Paws & Pieces before returning a product so we can provide instructions and confirm eligibility. Refunds for approved returns will generally be issued to the original payment method.
Opened Pet Food
Because pet food is a consumable product, we generally cannot accept opened bags for resale or traditional return. However, we understand that sometimes a food simply does not work for a particular dog. If you experience a legitimate problem with one of our pet food products, please contact us. We will review the situation individually and may offer a replacement, store credit, refund, or another reasonable solution at our discretion. Our goal is to take care of our customers while maintaining appropriate food safety and product-quality standards.
Damaged or Defective Products
If a product arrives damaged, defective, contaminated, improperly sealed, or otherwise unsuitable for use, please contact us as soon as reasonably possible. We may request photographs, product packaging information, lot or production codes, or other information necessary to document and investigate the issue. Depending on the circumstances, we may replace the product, issue store credit, or provide a refund. Please do not discard potentially defective pet food or its packaging until we have had an opportunity to provide instructions, as information from the packaging may be important for identifying and investigating the product.
Incorrect Orders
If Harvey's Paws & Pieces delivers an incorrect product or quantity, please contact us and we will work to correct the order at no additional cost to you.
Order Cancellations
Orders may be canceled for a full refund before they have been processed or prepared for delivery. Once an order has been processed, prepared, shipped, or placed out for local delivery, cancellation may no longer be possible. Please contact us as soon as possible if you need to cancel an order.
Subscription Orders
Subscription orders are processed according to the customer's selected schedule. Customers are responsible for making subscription changes or cancellations before an upcoming order is processed. Once a subscription order has been processed or prepared for delivery, it is treated as a regular completed order under this Refund/Return Policy. Canceling a subscription prevents future recurring orders but does not automatically cancel or refund an order that has already been processed.
Refund Processing
Approved refunds will generally be issued to the original payment method. After a refund is issued, the amount of time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider. Original shipping or delivery charges, when applicable, may not be refundable unless the return or refund resulted from an error by Harvey's Paws & Pieces or a damaged or defective product.
Abuse of the Return Policy
Harvey's Paws & Pieces reserves the right to limit or refuse returns, refunds, credits, or replacements when there is evidence of fraud, repeated or excessive claims, misuse of this policy, or other circumstances that reasonably indicate abuse. Nothing in this policy limits any rights available to customers under applicable law.
How to Request Help
To request a return, refund, replacement, or assistance with an order, contact Harvey's Paws & Pieces using the contact information provided on our website. Please include your name, order information, the product involved, and a brief description of the issue so we can assist you as quickly as possible.