Policy
Shipping & Delivery Policy
Last Updated: August 2026
Harvey's Paws & Pieces ("HPP," "we," "us," or "our") is proud to offer convenient local delivery of pet food and related products. This Shipping & Delivery Policy explains our delivery areas, scheduling, and what customers can expect when placing an order.
Free Local Delivery
Harvey's Paws & Pieces offers free local delivery within our designated delivery area in the Kansas City metro. Delivery availability is determined by the delivery address provided at checkout. Certain addresses or areas may not be eligible for local delivery. We reserve the right to modify our delivery area as our business and delivery capabilities change.
Delivery Scheduling
Orders are delivered based on product availability, delivery location, and our current delivery schedule. We will make reasonable efforts to deliver orders promptly. Delivery dates or times communicated to customers are estimates unless we specifically confirm otherwise. Delivery schedules may occasionally change due to weather, road conditions, holidays, product availability, unusually high order volume, or other circumstances outside our reasonable control.
Delivery Notifications
When available, customers may receive order or delivery updates by email, text message, or through information associated with their online order. Customers are responsible for ensuring that the contact information provided with their order is accurate.
Unattended Deliveries
Unless other arrangements have been made, local deliveries may be left at the customer's designated delivery location when no one is available to receive the order. Customers are responsible for providing a safe, accessible, and appropriate location for delivery. Once an order has been successfully delivered to the address provided by the customer, Harvey's Paws & Pieces is not responsible for loss, theft, weather exposure, damage caused by animals, or other circumstances occurring after delivery.
Delivery Access
Customers are responsible for ensuring reasonable access to the delivery location. Please provide any necessary delivery instructions when ordering, including information regarding gates, apartment or building access, preferred drop-off locations, or other conditions that may affect delivery. If we cannot safely or reasonably access the delivery location, we may contact you to arrange another delivery attempt or alternative delivery method.
Incorrect Addresses
Customers are responsible for providing a complete and accurate delivery address. If an order cannot be delivered because the address provided was incorrect, incomplete, or inaccessible, we will make reasonable efforts to contact the customer and resolve the issue. Additional delivery charges may apply if a new delivery attempt is required because of incorrect or incomplete information supplied by the customer.
Weather and Delivery Delays
The safety of our customers, delivery personnel, and products comes first. Severe weather, hazardous road conditions, emergencies, or other unexpected circumstances may require us to delay or reschedule a delivery. We will make reasonable efforts to communicate significant delivery delays and complete the delivery as soon as reasonably possible.
Product Availability
Orders are subject to product availability. If a product becomes unavailable after an order is placed, we may contact the customer to arrange a replacement, reschedule fulfillment, or issue a refund for the unavailable item. We will not substitute a different pet food product without the customer's approval.
Subscription Deliveries
Customers enrolled in a recurring subscription will receive deliveries according to the frequency selected for their subscription, subject to product availability and our delivery schedule. Customers are responsible for keeping their delivery address, contact information, payment information, and subscription preferences current. Changes to an upcoming subscription should be made before the order is processed whenever possible.
Shipping Outside Our Local Delivery Area
Shipping or delivery options outside our designated local delivery area may be offered when available. Any applicable shipping charges, delivery fees, or other costs will be displayed or communicated before the order is completed. Availability may vary based on the product, destination, and available shipping or delivery services.
Delivery Problems
If your order is missing, damaged, incorrect, or otherwise has a delivery-related problem, please contact Harvey's Paws & Pieces as soon as reasonably possible. We want customers to receive the products they ordered in good condition and will work with you to address legitimate delivery issues.
Contact Us
Questions about an order, delivery availability, or this Shipping & Delivery Policy may be submitted through the contact information provided on the Harvey's Paws & Pieces website.